Customer Inquiry

※ If you provide a phone number, a prompt response is possible.

"SeAH Coated Metal" (henceforth referred to as "Company") respects your personal information and complies with "personal information protection" statutes.

Items of personal information to be collected: :
(required) field of inquiry, name, email address, title and content of inquiry, path of recognition, and other information generated in the course of using the service
(optional) company name and contact details

Purpose of collecting and using personal information : use for identity confirmation procedures, confirmation of consultations, inquiries and complaints, contact and notification for fact-finding, response to customers, notification of processing results, etc.
Period of retention and use of personal information : until the purpose of processing personal information is achieved

The above is the minimum personal information required to provide the service. If you do not agree, your access to the service may be restricted.

Please refer to the Privacy Policy for details on how and why the personal information you provide is used, as well as the security measures in place to protect your personal information.

Terms of Service

Terms of Service

The purpose of these Terms of Service is to outline the terms, conditions, procedures, and other requirements for using the SeAH Coated Metal website (hereinafter referred to as "the Website") services provided by SeAH Coated Metal Corporation (hereinafter referred to as "the Company").

  • Article 1 Purpose

    These Terms of Service (hereinafter referred to as "these ToS") are intended to specify the terms and conditions and other necessary matters regarding the use of the website services (hereinafter referred to as "the Services") provided by the Company between SeAH Coated Metal Corporation (hereinafter referred to as "the Company"), which operates the website (www.seahcm.co.kr), and its customers.

    Article 2 Effectiveness and Changes to Terms of Service

    (1) These ToS shall be effective upon online publication on the Website (www.seah.co.kr) and may be amended for reasonable cause to the extent not inconsistent with related statutes and regulations, including the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Act on Door-to-Door Sales, and the Framework Act on Consumers. The revised ToS shall be effective upon seven (7) days' notice online, and the revision of important regulations such as the rights or obligations of customers shall be notified to members individually thirty (30) days prior to the effective date.

    (2) Any customer may cancel his/her subscription after receiving an announcement or notice of a change in these ToS, and if, after receiving an announcement or notice of a change in these ToS, the customer accesses the website more than three (3) times without stating his/her intention to cancel the subscription, he/she will be deemed to have read and agreed to the change in these ToS. If a customer objects to the application of the revised ToS, he/she may request to be unsubscribed. The Company shall not be liable for any damages incurred as a result of the customer's lack of knowledge regarding the revised ToS.

    Article 3 Non-Terms of Service

    (1) These ToS are only applicable to the Services provided on the Company's website. For other websites, such as the Company's electronic purchasing system, which can be accessed through the Company's Website, please refer to the Terms of Service of such websites.

    (2) Any matters not specified in this ToS shall be governed by relevant statutes or regulations, such as the Telecommunications Business Act.

    Article 4 Definition of Terms

    (1) The following are definitions of terms used in these ToS:

    (a) The term "customer" means a user who accesses the Website and uses the Services provided by the Website in accordance with these ToS.

    (b) The term "terminal" means a personal computer and modem installed by a customer to use the Services provided by the Company.

    (c) The term "service" means any Service provided by the Company to its customers through the Website, including the connection to the electronic material purchasing system.

    (2) Unless otherwise specified in paragraph (1), the definitions of terms used in these ToS shall be as defined in the relevant statutes or regulations and additional terms and conditions.

    Article 5 Provision and Modification of Services

    The Company will provide the following services to its customers:

    ① Customer Satisfaction System connection service;

    ② Safety Permit System connection service;

    ③ Ethical Management Suggestion Center connection service;

    ④ Electronic Material Purchasing System connection service;

    ⑤ Product and customer inquiry service;

    ⑥ Any other services that the Company develops itself or provides to the Users through cooperation agreements with other companies;

  • Article 6 Establishment of Use Agreement

    (1) When a customer applies for membership by filling out the membership information according to the Website's registration form and indicating he/she accepts these ToS, and the Company approves the customer's application for use, a use agreement will be established.

    (2) The Company may withhold its approval in the event of a technical failure to provide the Services.

    (3) In the following situations, the Company may withdraw or refuse approval:

    ① In the event that a customer falsifies membership information;

    ② In the event that a customer applies for membership using a stolen name;

    ③ In the event that it is sufficiently recognised that the approval could compromise social public order or morals and customs;

    ④ In any other circumstance where it is recognised that there is a risk of inappropriate customer behaviour;

    Article 7 Protection and Use of Personal Information

    The Company shall not disclose to third parties without the consent of its customers any personal information collected for the provision of Services, such as by distributing or providing it, and shall endeavour to protect the personal information of the customers in accordance with relevant statutes or regulations. Specifics regarding the protection and use of customers' personal information are governed by relevant statutes or regulations and the Company's Privacy Policy.

    However, on the Company's Website (www.seahcm.co.kr), only the Privacy Policy published on the Website applies, and other websites linked to the Website, such as the Company's Material Purchasing System, adhere to their own privacy policies.

    In addition, the Company disclaims all responsibility for information exposed due to reasons attributable to the customer.

    Article 8 Withdrawal of membership and loss of eligibility, etc.

    (1) Customers may request to withdraw from the Website at any time, and the Company will process their withdrawal immediately upon their request.

    (2) If a customer falls under any of the following categories, the Company may restrict, withdraw, or suspend membership. However, even in such a case, the customer will be given advance notice of the applicable reasons and the opportunity to object or correct.

    ① If the customer registers false information when applying for

    ② If the customer uses the Website to perform any act prohibited by statutes, regulations, or these ToS or contrary to public order and morals

    ③ If the customer interferes with the operation of the Website or interferes with other customers' use of the Website through various illegal means

    ④ If the customer makes illegal posts that infringe on other people's rights, etc.

    ⑤ If the customer uses the information obtained during the use of the Services provided by the Company for commercial purposes or makes unauthorised disclosures

    ⑥ Any other reason for withdrawal of approval

  • Article 9 Company Obligations

    (1) The Company shall make the Services available to its customers on the date of commencement of the provision of the Services desired by the customers unless there are special circumstances.

    (2) When they are damaged or destroyed, In order to provide continuous and stable Services, the Company shall repair or restore the facilities without delay unless there is an unavoidable reason.

    (3) The Company shall establish a security system to protect personal information and disclose and comply with the Privacy Policy.

    (4) The Company shall immediately handle opinions or complaints raised by a customer through appropriate procedures if they are objectively recognised as justified. However, if it is difficult to handle it immediately, the customer shall be notified of the reason and the handling schedule.

  • Article 10 Hours of Service Use

    (1) The Services shall be operated 24 hours a day, 7 days a week, 365 days a year unless there are special business or technical difficulties. However, the Company may suspend the Services on a day or time determined by the Company for a regular inspection, expansion, and replacement of the system, and the suspension of the Services due to scheduled work will be announced in advance through the Website.

    (2) Notwithstanding paragraph (1), the Company may temporarily suspend the Services without notice due to unavoidable reasons such as urgent system inspection, expansion, or replacement, and in this case, the Company may completely suspend the currently provided Services for reasons deemed appropriate by the Company, such as replacement with a new service. However, in this case, the Company will notify customers of the reasons and period of time in advance or afterwards.

    (3) The Company may limit or suspend all or part of the Services if it is impossible to provide normal services due to a national emergency, power outage, failure of service facilities, or excessive use of the Services. However, in this case, the Company will notify customers of the reasons and period of time in advance or afterwards.

    (4) The Company shall not provide prior notice in the case of service interruption due to reasons beyond the control of the Company (such as intentional or negligent disk failure of the system administrator, system down, etc.), and shall not provide separate notice in the case of system interruption due to intentional or negligent interruption of others (such as PC telecommunication companies, key telecommunications business operators, etc.).

    (5) The Company may divide the Services into specific ranges and specify the availability time for each range separately. In this case, the Company will notify the contents in advance. However, if there is a reasonable reason why it is difficult to notify in advance, it may be notified later.

    Article 11 Information Provision

    (1) The Company may provide its customers with various information deemed necessary for the use of the Services by e-mail or letter mail.

    (2) The Company may request additional personal information from its customers, with their consent, for purposes such as notifying them of a complaint's resolution.

    Article 12 Post Management

    The Company may delete, move, or refuse to register any post or material that falls under any of the following items without prior notice:

    - If it disseminates or links to content that violates public order and morals;

    - If it promotes piracy or hacking;

    - If it is an advertisement for profit;

    - If the content is objectively recognised as being linked to a crime;

    - If the content infringes on other rights, such as the copyright of other customers or third parties;

    - If it violates the posting principles stipulated by the Company or is inconsistent with the nature of the bulletin board;

    - If it is deemed to be in violation of other relevant statutes or regulations.

    Article 13 Copyright for Posts

    (1) The copyright for posts made by customers within the Service screens belongs to the customer who posted them. In addition, the Company may not commercially exploit the posts without the poster's consent. However, this is not the case for non-profit purposes, and the Company reserves the right to post them within the Service screen.

    (2) Customers may not commercially use materials posted on the Services, such as arbitrarily processing or selling information obtained using the Services, without the prior consent of the Company.

    (3) The Company may delete, move, or refuse to register the contents of the Service that a customer posts or registers without prior notice if the Company determines that the contents fall under any of the subparagraphs of Article 12.

  • Article 14 Compensation

    The Company shall not be liable for any damages incurred by customers in connection with the use of the Services provided free of charge on the Website unless otherwise stipulated in the Privacy Policy.

    Article 15 Indemnity

    (1) The Company shall not be liable for the provision of the Services if the Company is unable to provide the Services due to natural disasters, war, or other equivalent force majeure.

    (2) The Company shall not be liable for any damages caused by the key telecommunications business operators' suspension or failure to provide telecommunications services normally.

    (3) The Company shall not be liable for damages caused by unavoidable reasons such as repair, replacement, periodic inspection, and construction of facilities for the Services.

    (4) The Company shall not be liable for any disruption or damage to the use of the Services caused by reasons attributable to customers.

    (5) The Company shall not be liable for any damages caused by any computer error by a customer or for any damages caused by the customer's inaccurate description of his/her personal information and e-mail address.

    (6) The Company shall not be liable for any failure to obtain or loss of profits expected by customers using the Services.

    (7) The Company shall not be liable for any damage caused by materials obtained by customers while using the Services. In addition, the Company shall not be liable for compensation for mental damage caused by other customers while using the Services.

    (8) The Company shall not be responsible for the reliability, accuracy, etc., of any information, data, or facts posted by customers on the Services.

    (9) The Company shall not be obliged to intervene in any disputes arising through the Services between customers and between customers and third parties, and shall not be liable to compensate for any damages resulting therefrom.

    (10) The Company shall not be liable for any damages in connection with the use of the Services provided by the Company to customers free of charge.

    Article 16 Linked Websites

    (1) The Company may provide its customers with links to other companies' websites or materials. In this case, the Company has no control over the websites and materials of such other companies and therefore is not responsible for and does not endorse the usefulness of any services or materials provided by them.

    (2) If a link contained on the Company's website takes a user to a page on another website, the privacy policy of that website does not apply to the Company's site.

    Article 17 Jurisdiction and Governing Law

    (1) Matters not specified in these ToS shall be governed by relevant statutes, regulations, or customs, including the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

    (2) Disputes arising from the use of the Services shall be governed by the laws of the Republic of Korea, and any litigation in connection therewith shall be submitted to the courts having jurisdiction under the laws of the Republic of Korea at the address of the user at the time of filing or, if there is no address, at the district court having jurisdiction over the residence. However, if the address or residence of the user is not clear at the time of filing or if the user is a foreign resident, the case shall be filed with the competent court under the Civil Procedure Act.

  • (1) These ToS take effect from 25 September 2023.